I was mad keen to get to see a very special exhibit. I'd also been informed that the hard-to-get-a-hold-of exhibit tickets were being sold at a bargain price that I immediately rang up XXXXXXX Museum two days ago.
I get the usual "dial 1, dial 2, dial 3" et cetera. I figure out which one I need to get through to a living person. A very nice man answers and says "XX" who is selling the tickets only works from X until X and she has left the building right now..."Do you want to leave your name and number or do you want to ring back tomorrow?" He was so nice I gaily said..."No...it's all right I'll ring back tomorrow."
It's after lunch time the next day (yesterday)...I only have one child with me...so I figure out that I can just about make the call to XXXXXXX Museum (at 2.30pm) and get to be ready for school pickup time. I dial the number...I get the call answering service dial 1,2,3 et cetera. I'd forgotten which option it was and miss the numbers - I choose the wrong one so I hang up. I dial again...and my little boy is now screaming in my ear...I dialled 3 for special events...I get a long speech about XX and his exhibition (not the one I want to see)....so I hang up.
I dial again. This time I can listen...I choose option 4 to speak to a real person...I end up speaking to a person who turns out to be someone in the XXXXX Museum Kitchen: "When did I want to book a table?" I am losing the will to live. I explain what I really want. She suggests that I dial again. I was not keen and explained why. She says if I dial 200 I can get the museum's reception. I remember the ticket seller's name so I ask for her extension and she gives it to me. I thank her and hang up. I dial again...I dial the ticket seller's extension : "Number not recognised". I dial the 200 extension - again "not recognised". I invent a number - I get through to someone's voicemail message. I hang up. I dial again and I get to speak to the same lady in the kitchen once more. Somehow I manage to keep my temper and I ask for the ticket seller to ring me. I leave my details.
Ten minutes later the ticket seller rings me up and I start to say "I think you have a problem with your switchboard"...and she launches into a tirade about "how we are busy, how there are two people here at reception, that the line is engaged...I've got to understand that they are busy! Anyway enough of that...what is it that you want?"
I simply said "Thanks..but no thanks" very politely and hung up.
This is my impression of the XXXXXX Museum. I've never been before. I don't think I'll be going there in a hurry.
...and I'm still gobsmacked (sort of) by this wonderful example of good ol' customer service.....
Thinking about Basil Fawlty and "Fawlty Towers" has cheered me up though. Maybe the ticket seller, his Nemesis, would like to work for him..............?!!!!
Please do tell me your best/worst customer service experiences.... ;)